Return & Exchage Policy

    1. Returns and Exchanges

    Timeframe: Returns or exchanges are accepted for lifetime from the date of delivery.

    Reverse Shipment Fee    : A fee of up to 25% per item may be deducted as per our Fair Usage Policy.

    Return Pickup Attempts:
    • Return pickups will be attempted within 24–48 hours from the date of the request.
    • A maximum of three pickup attempts will be made.
    Service Availability: Reverse pickup is subject to service availability in your area.

    2. Refund Process

    For Prepaid Orders 
    • Refunds will be credited to your original payment method within 1–2 working days after the we receive your order.
    Note:
    • Reward points, store credits & shipping charges (If any) are non-refundable.

    3. Conditions for Returns

    • Items must be in their original condition with intact tags.
    • Products that are visibly used, worn, or returned in poor condition will not qualify for a refund.

    4. Refunds for Free Product Deals

    Orders placed during promotional offers like BOGO (Buy 1 Get 1 Free) or other similar deals that include free products are not eligible for returns or exchanges.

    6. Self-Shipping for Returns

    If reverse pickup services are unavailable in your area, you’ll need to ship the product(s).

    Shipping Instructions

    • Pack the items securely to prevent loss or damage during transit.
    • Include your Order ID and registered mobile number on the package.
    • Ensure all items are in unused condition with tags and packaging intact.

    Reimbursement

    • For prepaid orders, the full amount will be refunded to your bank account.

    7. Terms and Conditions

    • The customer is responsible for providing accurate bank account details for refunds. FRAAGY is not liable for errors in the provided details.
    • If you’ve received a delivery confirmation but haven’t received the package, report it within 12 hours.

    8. Reporting Damages

    1. If the product does not meet standards at delivery, notify us within 12 Hours via:
            a. Instagram DM: @fraagy_official

    2. Upon receiving the returned product, our team will inspect it and notify you about the refund eligibility. Refunds are processed within 7 working days from confirmation.
    For further assistance, feel free to contact us on Instagram - we’re happy to help!